Refund policy

At Focallure Nigeria, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a refund policy that is designed to be fair and transparent. Here are the details of our refund policy:

1. Time frame: You may return any product purchased from our brand within 10 working days of the purchase date.

2. Condition of products: Products must be returned in their original condition, unopened and unused, with all packaging and seals intact. We cannot accept returns for products that have been opened or used, unless they are defective or damaged.

3. Refund method: Refunds will be issued to the original method of payment. If the original payment method is not available, a store credit will be issued instead.

4. Shipping costs: Customers are responsible for the cost of shipping when returning a product, unless the product is defective or damaged. In this case, we will cover the cost of return shipping.

5. Exceptions: We do not offer refunds on gift cards or digital products. Sale items are final sale and are not eligible for a refund, unless they are defective or damaged.

6. Customer service: We are committed to providing excellent customer service, and we are happy to help you with any questions or concerns you may have about our refund policy or your purchase. If you have any questions, please don't hesitate to contact us.

We hope this policy gives you confidence in your purchase with us, and we look forward to providing you with high-quality products that help you feel confident and beautiful.